Shipping Policy

SHIPPING POLICY

 

We at NE Origins Private Limited (“Company” or “we” or “our”) set forth this standard shipping policy (“Policy”) applicable to all our customers (“Customer (s)” “you” “your”) who wishes to purchase any product listed on our website and/or mobile application (“Platforms”). This Policy must be read in consonance with the Company’s return and refund policy, terms of use, and privacy policy. This Policy is subject to change without prior notice. The Customers are hence recommended to read this Policy from time to time to be abreast with any such changes.

 

  1. How does the delivery process work?

Upon confirmation of payment for the order (“Order(s)”) placed by the Customers, the Company intimates the seller about such delivery and simultaneously generates a pick-up request for the same, unless the Company directly ships any such Order. Your Orders are inspected thoroughly before shipment to ensure they are in a perfect condition.

 

  1. Does the Company ship outside India?

 

At present the Company ships only across India.

 

  1. How are the items packed?

 

All the Orders are bubble wrapped before packing them into cardboard boxes which are again secured with tapping. Each individual product in any Order is packed in a bubble wrap while fragile items are safely secured with additional bubble wrap. We take optimum care while packing the products to ensure that it reaches to the Customers in a good shape and form.

 

  1. How can the Customers track their Order?

 

After the Orders are shipped, the Customers shall be issued a tracking ID against their Order. The Customers can track their Orders by visiting our website. In case your Order is shipped through multiple shipments, a tracking ID shall be issued against each such shipment. The Customers can visit our website to track their respective shipments.

 

  1. What is the estimated delivery time?

 

The Orders are shipped within 1 (one)-5 (five) days (excluding Sundays and public holidays) of confirmation and delivered within 5 (five)-14 (fourteen) days from the date of shipment of such Orders. However, depending on the COVID-19 restriction delivery of Orders at certain region may take up to 20 (twenty) days from the date of the shipment. The Customers shall be duly communicated in case of any such delay. If you are ordering our products during any sale event on our Platforms, shipment may be a bit delayed due to increased volumes. The Customers must note that all the timelines are provided on an assumption basis and could change due to unforeseeable circumstances.

 

  1. What are the standard shipping charges?

 

The shipping charges varies in accordance with the dimension, height, weight, and location of delivery of the Orders. The Customers can view the levied shipping charges upon checkout. However, in case of bulk Orders, the shipping charges shall be communicated to the Customers by our support personnel via email or such other forms of electronic communication.

 

  1. How will the bulk Orders be shipped and delivered?

 

Bulk Orders can be placed offline through the support contact details mentioned on our Platforms and any further communication regarding its shipped and delivery shall be separately communicated to the Customers via email or such other forms of electronic communication by the support personnel of the Company.

 

  1. Are the bulk Orders trackable?

 

The Customers may be provided with a tracking ID to track their Orders depending upon the services provided by the delivery partner. However, all such bulk Orders may not bear a tracking ID.

 

  1. How will the undelivered Orders be treated?

 

Our delivery partners shall deliver the Orders on best effort basis, however, in case they are unable to deliver the same, the Orders shall be returned to the seller/Company and the return or exchange option shall be given to the Customers in accordance with the terms of the return and refund policy of the Company.

 

  1. How will any dispute pertaining to delivery/shipment be resolved?

 

For any dispute regarding delivery, shipment, tracking ID, and the like, Customers can email our customer support at support@neorigins.com.